The Hillingdon Hospitals NHS Foundation Trust - Procurement Portal - home page

The Hillingdon Hospitals NHS Foundation Trust - Procurement Portal

Buyer Profile

Return to Buyer Profile

< Previous Notices Next Notice >

UK-Uxbridge: Transport services (excl. Waste transport).

Section I: Contracting Authority
Title: UK-Uxbridge: Transport services (excl. Waste transport).
I.1)Name, Addresses and Contact Point(s):
The Hillingdon Hospital NHS Trust
The Furze, Uxbridge, UB8 3NN, United Kingdom
Tel. +44 1895279575, Fax. +44 1895279720, Email:, URL:
Contact: John Dangerfield, Attn: John Dangerfield

I.2)Type of the contracting authority:
Body governed by public law

I.3) Main activity:
Not Provided

I.4) Contract award on behalf of other contracting authorities:
The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract
II.1.1)Title attributed to the contract by the contracting authority: Non-emergency Patient Transport Service 2012
II.1.2)Type of contract and location of works:

Service Category: 2

Region Codes: UKI23 - Outer London - West and North West
II.1.3)Information about a framework or a dynamic purchasing system:
Not Provided
II.1.4)Short description of the contract or purchase(s):
Transport services (excl. Waste transport). Public road transport services. Special-purpose road passenger-transport services. The Trust requires a provider that can facilitate movement of patients to and from the Trust (and other locations). The contract will include the following mobility categories: walkers, wheelchairs, stretchers, specialist care patients, plus other mobilities to be confirmed. The scope of the journeys will be centred around the local area but will also include longer range movements when required.

The Trust will monitor the provider to deliver this service to robust KPI's and SLA's to ensure that patient movements are completed to a high quality standard and in a timely manor.
II.1.5)Common procurement vocabulary:
60000000 - Transport services (excl. Waste transport).
60112000 - Public road transport services.
60130000 - Special-purpose road passenger-transport services.
II.1.6)Information about Government Procurement Agreement (GPA):
The contract is covered by the Government Procurement Agreement (GPA): No

II.2)Total Final Value Of Contract(s)
II.2.1) Total final value of the contract(s)
Not Provided

Section IV: Procedure
IV.1) Type Of Procedure
IV.1.1)Type of procedure: Restricted
IV.2)Award Criteria
IV.2.1)Award criteria: The most economically advantageous tender in terms of:

Criteria - Weighting


Criteria Overall % Sub %
Implementation 5
Implementation programme for each service. 5

Management and Staffing 50
Staffing structure. 30
Off site management structure and support functions; 5
Staffing terms and conditions (TUPE and non TUPE) 2
Staff employment, vetting and retention procedures and occupational health screening and on-going occupational health support. 2
Details of how the TUPE process will be managed. 2
Working Time Directive Regulations 2
Staff training and competence assessments undertaken for management, drivers and control centre staff; 5
Staff uniform and PPE that will be provided. 2

Service Delivery 30
Evaluation against detailed method statement as to how the Service will be performed and managed, including but not limited too:
Optimum integration of service delivery designed to eliminate replication of journeys 2
Booking systems to be used. 2
Communication channels. 2
Numbers and type of vehicles available at what times 4
How out of hours requests will be co-ordinated and managed. 2
How flexibility around demand fluctuations will be achieved. 2
How short notice bookings especially discharges will be managed; 2
How escorts will be accommodated. 2
How aborted journeys will be reduced. 2
Transporting of patients requiring specialist vehicles / equipment / staff. 2
Patients who speak / understand limited English will be provided for. 2
How the quality standards will be met. 2
Patient confidentiality/Information governance. 2
Detailed specifications of all vehicles including type and age and a list of the equipment that will be used in those vehicles; 2

Quality Assurance and Control 10
Quality assurance /quality control procedures and how the quality standards will be measured. 3
Reporting procedures and report content to include a sample quality/ finance report. 2
Complaints procedure. 2
Type of patient opinion surveys that will be used. 1
Internal and external cleaning regime and infection control measures. 2

Sustainability 5
Environment Policy. 1
Any specific environmental initiatives in respect of the service to be provided. 2
Contingency plans in respect of staff, vehicles and systems. 2 - 55
Price - 45

IV.2.2)Information about electronic auction:
An electronic auction will be used: No

IV.3)Administrative Information
IV.3.1)File reference number attributed by the contracting authority: HILL/NEPTS/2012
IV.3.2)Previous publication(s) concerning the same contract: No

Section V: Award Of Contract

1: Award And Contract Value
Contract No: Not Provided

V.1)Date Of Contract Award: 01/03/2013
V.2) Information About Offers
Number Of Offers Received: 4
Number Of Offers Received By Electronic Means: 0
V.3)Name And Address Of Economic Operator To Whom The Contract Has Been Awarded:
Official name: E-Zec
Postal address: Redhill Areodrome, Kingsmill Lane
Town: Redhill
Postal code: RH1 5YP
Country: United Kingdom
V.4)Information On Value Of Contract
Total final value of the contract
Lowest offer: 977,095 /Highest offer: 1,305,082
Currency: GBP
If annual or monthly value:
Number of months: 36
V.5)Information about subcontracting:
The contract is likely to be subcontracted: No

Section VI: Complementary Information
VI.1)Information about European Union funds:
The contract is related to a project and/or programme financed by European Union funds: No

VI.2)Additional Information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs).However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
GO-2013429-PRO-4767753 TKR-2013429-PRO-4767752
VI.3.1)Body responsible for appeal procedures:
The Hillingdon Hospital NHS Trust
The Furze, Uxbridge, UB8 3NN, United Kingdom
Tel. +44 1895279896

Body responsible for mediation procedures:
The Hillingdon Hospital NHS Trust
The Furze, Uxbridge, UB8 3NN, United Kingdom
Tel. +44 1895279896
VI.3.2)Lodging of appeals: Not Provided
VI.3.3)Service from which information about the lodging of appeals may be obtained:
The Hillingdon Hospital NHS Trust
The Furze, Uxbridge, UB8 3NN, United Kingdom
Tel. +44 1895279896

VI.4)Date Of Dispatch Of This Notice: 29/04/2013

< Previous Notices Next Notice >

Return to Buyer Profile